New Utility Connections
New Utility Connections — guidanceGeneral information only · verify before relying on it
Electricity · Guide

When utility diversions are required

What a utility diversion is, when it's needed, and what to expect from the process.

What is a diversion?

A diversion moves an existing utility service — a cable, pipe or main — that crosses or conflicts with your development, so that construction can proceed safely.

When it's needed

  • Existing services run through the footprint of a new building.
  • Site levels or groundworks conflict with existing infrastructure.
  • Access or safety clearances can't be met with services in place.

What to expect

  • The relevant network operator must design and approve the diversion.
  • Diversions can have significant lead times and cost.
  • Early identification is key — ideally at survey or design stage.

How we help

We coordinate diversion requirements with the relevant network operators, subject to their processes and approvals, and factor them into your programme.

Please note. Diversion feasibility, cost and timescale are determined by the network operator and are project-specific.
This guide provides general information and is not legal, engineering or regulatory advice. Requirements are confirmed on a project-specific basis. [Company to review and approve content before publication.]